This article will explain how to use Chat through your admin portal on desktop. You can also attach items such as files and recordings.
To send a Chat, follow the steps below.
Step 1: Navigate to the Chat using the left-hand side menu

Step 2 : Start a new chat by clicking on the pencil and paper icon

Step 3 : Select your Chat recipient 
Step 4 : Type in your message and press submit.

To attach files to your chat, follow these steps
Click on the "+" icon in the text box to add an Image, a Video, a File or Audio File into the chat.

Files must be under 100Mb.
How do I share larger files in chat? (Preview Link)
To add Emojis to messages, click on the smiley face icon.

To Record a message, click on the microphone icon and press the red microphone to start. Press stop

Press the Stop button once done recording or the X icon to discard recording.
You can listen to the recording prior to sending by clicking on the Play icon. Click on the paper plane icon to send.
