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Duplicate Photos in Form when uploading multiple images from iPad

This article will summarize the recent fix for an issue where multiple photo uploads from an iPad occasionally showed duplicate images.

Overview & Explanation

We’ve identified and fixed a small glitch that affected users who upload a lot of photos at once using an iPad. Previously, if you tried to add a large batch of pictures (usually 10 or more) to a form, the system would sometimes get confused and show the same photo twice in the preview area. This was just a visual mix-up—the system is now back to correctly showing every unique photo you've captured.

How It Works

  1. Open Your Form: Start your form on your iPad as you normally would.

  2. Upload Multiple Photos: Select 10 or more images from your gallery or take them live with your camera.

  3. Review Thumbnails: Look at the photo preview section. You will now see that every unique image is displayed correctly without any accidental duplicates appearing in the list.

  4. Submit with Confidence: Because the display issue is resolved, you can be sure that the photos you see on your screen are exactly what will be saved to the form.

Use Cases and Benefits

  • Site Inspections: When taking dozens of photos of a job site, you can now trust that your photo log is accurate at a glance.

  • Incident Reporting: Ensure that every piece of evidence is clearly and uniquely represented without visual clutter.

  • Saving Time: No more deleting "duplicate" thumbnails that were actually just a display error, allowing you to finish forms faster.

  • Clear Documentation: Provides peace of mind that your digital record matches the physical work performed.

Behavior Changes: What’s New?

  • Old Way: When uploading 10-12+ photos on an iPad, you might see the same thumbnail repeat itself, even if you uploaded different pictures.

  • New Way: The system now accurately processes large batches of images, ensuring every thumbnail represents a unique photo.