--- title: Why can’t I find a specific worker in my list? description: Find out why workers aren't appearing in your lists and learn how to activate their profiles for forms and timecards. --- [Skip to content](https://knowledge.corfix.com/articles/troubleshoot-missing-worker-status#main-content) - [English](https://knowledge.corfix.com/articles/troubleshoot-missing-worker-status) - [Español](https://knowledge.corfix.com/es/articles/troubleshoot-missing-worker-status) - [Français](https://knowledge.corfix.com/fr/articles/troubleshoot-missing-worker-status) - [Português](https://knowledge.corfix.com/pt/articles/troubleshoot-missing-worker-status) English Show submenu for translations ![black-logo (1)](https://knowledge.corfix.com/hs-fs/hubfs/black-logo%20(1).png?width=300&height=77&name=black-logo%20(1).png) Open main navigation Close main navigation - - [English](https://knowledge.corfix.com/articles/troubleshoot-missing-worker-status) - [Español](https://knowledge.corfix.com/es/articles/troubleshoot-missing-worker-status) - [Français](https://knowledge.corfix.com/fr/articles/troubleshoot-missing-worker-status) - [Português](https://knowledge.corfix.com/pt/articles/troubleshoot-missing-worker-status) English Show submenu for translations Got a question? Search the Corfix Guide! - There are no suggestions because the search field is empty. 1. [Corfix Guide](https://knowledge.corfix.com/articles?hsLang=en) 2. [Corfix Admins](https://knowledge.corfix.com/articles/corfix-admins?hsLang=en) 3. [Workers](https://knowledge.corfix.com/articles/corfix-admins?hsLang=en#workers) January 14, 2026 # Why can’t I find a specific worker in my list? ## This article will summarize how to ensure workers are visible and selectable for forms and timecards by managing their account status. #### Overview & Explanation If you are trying to add a worker to a form or a timecard but their name isn't appearing, it is usually because their account is not in an **Active** state. To keep your records accurate, the system only shows workers who are fully ready to work. If a worker is currently "Pending" or "Blocked," they stay hidden to prevent errors in your reporting. By moving a worker to an **Active** or **Active for Kiosk** status, you make them available to be selected for sign-offs and time tracking. #### How It Works (Step-by-Step) ### 1. If a worker is "Pending Account Activation" This is the simplest fix. If a worker is in this state, an Admin just needs to manually activate them to make them visible. **Warning:** When a worker is activated, if they have an email address in their profile, the system will automatically send them a login invitation. If you only want them to appear in the list for supervisor sign-offs (and not log in themselves), you must remove their email first. See **Step 2** for instructions on removing an email. 1. Navigate to **Resources** \> **Workers**. 2. Find the worker in the list. 3. Click **Choose Action.** 4. Click **Activate**. ### 2. If a worker is "Pending Email Verification" If a worker has an email attached but hasn't verified it yet, they won't show up. You can bypass this to get them on your lists immediately by switching them to a "Kiosk" worker: 1. Navigate to **Resources** \> **Workers** and find the worker. 2. Click **Choose Action** and select **Deactivate**. 3. Select the worker’s name from the list and click the **Pencil icon** to **Edit**. 4. **Remove the email address** from their profile. (You can paste it into the "Notes" section if you want to save it for the future). 5. Click **Save**. 6. Go back to the list and **Activate** the worker. They will now show as **Active for Kiosk**. ### 3. If a worker is "Blocked" Blocked workers are hidden from all active forms and timecards. 1. Navigate to **Resources** \> **Workers**. 2. Click the **Status Filter** (the third filter at the top of the table). 3. Uncheck everything except **Blocked**. 4. Find the worker in the filtered list. 5. Click **Choose Action** and select **Reactivate**. - *Note: They will become **Active** (if an email is present) or **Active for Kiosk** (if no email is present).* #### Use Cases and Benefits - **Immediate Field Access:** Quickly fix a "missing" worker so a supervisor can add them to a safety form or timecard on-site without waiting for email verifications. - **Flexible Site Management:** Easily manage workers who do not have smartphones or are restricted from using phones on the job site by using the **Active for Kiosk** status. - **Accurate Reporting:** Ensure your dropdown menus only show current, active staff, reducing the risk of selecting the wrong person. - [New in Corfix](https://knowledge.corfix.com/articles/new-in-corfix?hsLang=en) - [Corfix Academy](https://knowledge.corfix.com/articles/corfix-academy?hsLang=en#main-content) - [Field Operations Training](https://knowledge.corfix.com/articles/corfix-academy?hsLang=en#field-operations-training) - [Supervisor & Foreman Training](https://knowledge.corfix.com/articles/corfix-academy?hsLang=en#supervisor-foreman-training) - 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