If incorrect banking details are entered in the employee’s profile and payroll is processed, the direct deposit may be sent to the wrong account. Here's what you need to know and how the situation is handled.
Where does the money go?
The funds are deposited into the account listed in the profile at the time of processing—even if that information is wrong.
Can the payment be reversed?
Yes, in most cases we can attempt a reversal by contacting the bank. Please note:
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Reversals usually take 2–3 business days
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Reversals are not guaranteed—they may fail if the recipient has already withdrawn or accepted the funds
What if the bank rejects the deposit?
Sometimes the receiving bank will automatically reject the transfer. If that happens:
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We receive a rejection notification
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Our team will contact both you and the employee to coordinate next steps
What if the employee needs funds urgently?
If the reversal is still pending, the client may choose to issue the payment manually via electronic funds transfer (EFT) or another method outside the payroll platform.
What happens after a successful reversal?
Once the funds are returned:
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The employee should update their banking details in their profile
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We will reissue the payment to the correct account
(If reissued before the daily cutoff, it usually arrives the next business day)
What if the reversal fails?
If the reversal is unsuccessful, the employee may need to work directly with their financial institution to recover the funds. We are unable to reissue payment unless the original deposit is returned.
To prevent this issue, encourage employees to review and confirm their banking details before each payroll run—especially when onboarding or changing accounts.