Skip to content
English
  • There are no suggestions because the search field is empty.

How do I find my Acumatica version and Corfix package information?

This article will summarize the steps to locate your current software build and Corfix customization details to help our support team assist you faster.

 

⚠️ Why this matters: When you contact support, having your specific version numbers ready is like giving a mechanic the exact make and model of your car. It allows our team to identify known issues and provide solutions tailored to your specific setup.

Overview & Explanation

Every Acumatica system runs on a specific "Build" (the version of the software) and often has "Customizations" (extra tools like Corfix) installed. Because software is updated frequently, our support team needs to know exactly which versions you are using to troubleshoot effectively. You can find all of this information in one place within the Tools menu.

How It Works (Step-by-Step)

  1. Open the Tools Menu: Look at the top-right corner of your Acumatica screen. Click on the Tools button.

  2. Select "About": From the dropdown menu, click on the About... option at the very bottom.

    • Acumatica Build: This is the main version number (e.g., 25.101.0153.6).

    • Corfix Package: Look for the text starting with HC.CORFIX. The numbers following it tell us which version of the Corfix integration you are using.

      Identify Your Version Numbers: A pop-up window titled "About Acumatica" will appear. Look for the following two key pieces of information:

  4. Share with Support: Copy the text and include it in your support ticket.

Use Cases and Benefits

  • Speed Up Repairs: Eliminates the "back-and-forth" emails asking for your version info, allowing technicians to start working on your issue immediately.

  • Verify Updates: Check this screen after a scheduled maintenance window to confirm that your system was successfully updated to the latest version.

  • Compatibility Checks: Use this info to see if your system meets the requirements for new features or third-party add-ons.